Straight answers to common questions.

Bitnode Technologies supports businesses remotely across the United States, with on-site visits by arrangement. Our sister company Bitlogix Technologies serves Canada.

Book a free IT assessment online or call +1 (778) 779-7127. We review your setup over a screen share without changing anything and send you a written report.

Businesses that do not have a full-time IT department, from one-person offices to growing teams with several locations.

Trades and contractors, healthcare and wellness practices, professional offices, non-profits and member associations, and agricultural operators, among others. See industries we serve.

The assessment is free. Projects are quoted in writing at a fixed price before work starts, and ongoing support is a monthly plan. Prices and invoices are in US dollars. See how billing works.

No. A project needs only your written approval of the quote. Ongoing support runs under a written service agreement that states what is included and our response times.

No. We take no margins, commissions or referral fees on any product or hardware. We recommend what fits your business, which is often what you already have, and you pay only for our work.

Our help desk runs on Pacific Time business hours, with 24/7 emergency support. Planned work is scheduled around your local business hours.

We reply within one business day. Urgent issues go to the front of the queue, and emergencies have a 24/7 line. Ongoing support clients have response times written into their agreement.

A small team of technicians we work with covers remote support, so requests are still answered when our founder is away. You contact us the same way as always, and they work from the documentation we keep for your systems.

Not necessarily. We can work as backup and escalation for an in-house person, take on a single project, or look after everything.

Your business holds the admin accounts and licenses for everything we set up, and we document it all, from network diagrams to the backup schedule, so another provider can take over from our handover documents.

In the United States wherever the service allows. Every cloud service in your plan comes with where its data is stored written down, so you decide before anything moves.

We put the technical safeguards in place, such as access controls, multi-factor sign-in, encryption, audit logging and tested backups, and help you document them. For legal interpretation, we work alongside your compliance advisor.

It can apply to more small businesses than people expect, including tax preparers, auto dealers and some lenders. We help you check and then put the required safeguards in place. Our guide explains whether the FTC Safeguards Rule applies to you.

Yes. We help you answer questions about multi-factor sign-in, backups, endpoint protection and email security accurately, and close the gaps an insurer is likely to ask about.

Yes, we support both. We usually start by turning on the security features your current subscription already includes. See Cloud and Workspace.

Windows and Mac computers, iPhone and Android phones and tablets, printers and network equipment, and Linux servers.

Yes. We build and look after websites and online stores, including ones connected to your ERP for stock, orders and invoicing. See Websites and eCommerce.