A clear process, and paperwork you keep.
Each project starts with a free remote assessment and ends with your systems handed over in your business's name. After each stage you decide whether to go on, and the documents we have delivered stay with you.
Book a free assessment Explore servicesFrom first look to long-term support
Assess
Free. We review your setup over a screen share without changing anything.
You get: a written report that ranks what needs attention. What we check
Plan and quote
The items you choose become a fixed-scope quote: what we will do, the price, the timeline and what is not included.
You get: a written quote. Nothing starts until you approve it.
Build
We work in stages and test before anything goes live. Before any change that could interrupt your day, we document the rollback or recovery plan and explain any steps that cannot be undone.
You get: a change plan with a rollback step, scheduled around your local business hours.
Hand over and support
Your business holds the admin accounts and licenses, and we document how everything is set up, so getting into your own systems never depends on us.
You get: handover documents. Ongoing support is optional.
The documents behind every project
If it matters, it is written down and it is yours. Another provider could pick up from our documents without calling us.
- The assessment report: what is working, what is at risk, and what to tackle first, with estimated costs.
- The quote: fixed scope, price, timeline, and what is out of scope.
- The change plan: the order of work, the cutover time, and how to roll back.
- The handover documents: who holds each admin account, when each license renews, how your network and systems connect, and when your backups run and were last restored in a test.
- A software comparison when new software might help: improving what you already have, buying a product, or having something built, with the cost of each over three years.
- A short monthly report for ongoing support clients: what we did, what we found, and what is coming up.
Quotes, invoices and costs
- Projects are quoted in writing at a fixed price before work starts. If the scope changes, we quote the change before doing it.
- Ongoing support is billed monthly under a service agreement that sets out what is covered and how quickly we respond.
- We add no margin to software or hardware, and we take no referral fees from vendors. You pay for our work, nothing hidden in the products.
- Software licenses are registered in your business's name, so they stay yours if you ever change providers.
- Prices and invoices are in US dollars, issued by Bitnode Technologies.
Ongoing support, if you want it
- Updates reviewed and applied on a schedule planned around your working hours.
- Monitoring for failing disks, full storage, offline devices and failed backups.
- Remote help desk on Pacific Time business hours, with a 24/7 line for emergencies.
- New staff ready on their first day, and leavers lose access the same day you tell us.
- A short monthly report in plain language.
What you can hold us to
A reply within one business day
Urgent issues go to the front of the queue, and emergencies have a 24/7 line.
Your systems in your name
Domains, admin accounts and licenses belong to your business, not to us.
A rollback plan before risky changes
Before any change that could interrupt your day, we document the rollback or recovery plan and explain any steps that cannot be undone.
Plain language
You always know what we are doing, why, and what it costs.
Honest recommendations
Often the right answer is to keep what you have. We take no margins, commissions or referral fees on any product or hardware, so our advice is never tied to a sale.
Security gaps flagged, then fixed as agreed
We point out gaps in sign-in security, updates and backups, and fix the ones included in your approved quote or plan. The free assessment itself makes no changes.
When someone else is the better fit
Some jobs belong with a local on-site technician, a specialist, a vendor or the software maker. When we think that is true for yours, we tell you who to look for and why, in writing, and you decide what to do.
Bookkeepers, accountants and suppliers
To refer a client who needs IT help, send an introduction to hello@bitnode.tech. When the work affects your side, such as accounting software or invoicing, we keep you informed.
Questions about working with us
More answers on our FAQ page.
Book a free IT assessment
We review your setup without changing anything, then send a written report that puts the three most important fixes first.
Book my free assessment +1 (778) 779-7127