About the client documentation area
Updated 8 November 2026 · How we work
Clients on a managed plan sign in to see their own handover documents here. This article explains what is kept and who can see it.
What is here
For each managed client we keep a small set of living documents: the device and account inventory, who holds each admin account, subscription renewal dates, how the network and systems connect, the backup schedule and last test restore, and the alert list with the person responsible for each alert.
Who can see it
Only people who sign in with an account under your company can open your documents. Nobody from another client can, and nothing in this area is visible to the public. Ask us to add or remove a reader whenever your team changes.
Keeping it current
We review each document at least every six months and after any significant change. The "Updated" date at the top of each article shows when it was last touched. If something looks wrong, use the feedback box at the bottom of the article and we will correct it.
Was this helpful?