Help and guides

Getting help

How to reach us, what counts as urgent, and what happens after you ask.

Remote support and monitoring

What the tools on your computers do, and what they never see.

Security basics

Short, practical guides your whole team can follow.

Microsoft 365

Sign-in, email, files and backup in Microsoft 365.

Working with us

Onboarding, reports, invoices and what you own.

Client documentation

Your own handover documents, visible only to your team after signing in.

Accepting a remote support session

We use RustDesk for remote sessions. Here is what you see, how to tell it is really us, and how to end a session at any time.

How to get help, and what counts as an emergency

Email or call, what to include, our hours, and the short list of things that count as an emergency outside them.

Turning on multi-factor authentication

The single most effective step against account takeover, explained for Microsoft 365 and Google Workspace, with an authenticator app rather than text messages.