What we monitor on your computers, and what we never see
Updated 8 November 2026 · How we work
The NetLock agent watches the health of each managed computer. This article lists exactly what it reports and what it does not.
The agent on each managed computer
Managed computers run a small NetLock RMM agent. It reports health information to a console we run, so we can fix problems early, often before anyone notices them.
What it reports
- Whether the computer is on and reachable.
- Free disk space, memory and processor load.
- Pending and failed Windows or macOS updates, and which software is installed and out of date.
- Microsoft Defender status: protection on or off, last scan, threats found.
- Hardware warnings such as a failing disk or a battery near the end of its life.
- Events we have asked it to watch, such as a backup that did not finish.
What it does not do
- It does not record your screen, your keystrokes or your webcam.
- It does not read your email, documents or browsing history.
- It does not track where a laptop is.
- It does not let us connect to your screen. Remote sessions use RustDesk and always need you to accept them first (see Accepting a remote support session).
Updates and restarts
Updates are scheduled around your working hours. If a restart is needed, the computer asks first and lets you postpone it to the end of the day. Updates known to cause trouble are held back until they are fixed.
Where the data lives
Health data goes to a console that we run on our own systems. Alerts are reviewed by a person every working day. We keep the history for 12 months so we can spot patterns, then delete it.
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