Get support
Tell us what is happening and a person picks it up. You get a reference number by email straight away.
What happens next
- Your request is logged and you get an email with its reference.
- We aim to reply within one business day, and usually much sooner. Our hours are Monday to Friday, 8 am to 6 pm Pacific, excluding statutory holidays.
- Reply to any of our emails to add details. Everything stays in one thread.
Is it an emergency?
If you or your team cannot work, call us. For clients on a managed plan, emergencies are handled around the clock.
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