Working with us

Onboarding, reports, invoices and what you own.

• Our response targets and what the priorities mean
  The response times we hold ourselves to on a managed plan, by priority, and how we report against them.
• When someone joins or leaves your team
  What to tell us, when, and what we do so a new person is ready on day one and a leaver loses access the same day.
• What you own, and what you get if we part ways
  Your domains, admin accounts, subscriptions and documentation are yours. This is how we make sure of it from day one, and what a handover looks like.