What you own, and what you get if we part ways
Updated 8 November 2026 · How we work
Your domains, admin accounts, subscriptions and documentation are yours. This is how we make sure of it from day one, and what a handover looks like.
In your name from the start
Domains, Microsoft 365 or Google tenants, admin accounts, software subscriptions and hardware are registered to your business, not to us. We work from named accounts of our own with the least access the job needs, and you keep an emergency admin account we never use day to day.
Documentation you can read
Under Client documentation (sign in to see it) we keep your handover documents: who holds each admin account, when each subscription renews, how the network and systems connect, when backups run and when they were last tested. Another provider should be able to pick up from these without calling us.
If you leave
Give us the notice in your agreement and we hand over everything in good order: credentials through a secure channel, documentation, device and account inventory, and a short handover call with the new provider if you want one. Your data held in our backups is returned or securely deleted within 30 days, and we confirm in writing when it is done.
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