When someone joins or leaves your team
Updated 8 November 2026 · How we workHow-to
What to tell us, when, and what we do so a new person is ready on day one and a leaver loses access the same day.
Someone new is starting
Email us at least two working days before the start date with: full name, the email address they should have, who they report to, which shared mailboxes and folders they need, and whether they need a computer from us or will use an existing one.
We create the account with MFA ready to set up, add them to the right groups and shared mailboxes, set up the computer if there is one, and send their manager a short welcome note with the first sign-in steps. They are working from their first morning.
Someone is leaving
Tell us the moment you know the last day, and call if it is the same day. We then:
- Block sign-in and end every active session, including phone and laptop, at the time you choose.
- Reset MFA and remove the account from the password vault.
- Keep the mailbox and files. Mail can forward to a colleague or get an automatic reply, and files are moved to the manager.
- Collect or wipe company devices and remove the person from the monitoring console.
- Send you a one-line confirmation of what was done and when.
Why same day matters
Most of the data loss we are asked to clean up comes from accounts that stayed open after someone left. Telling us the date in advance costs nothing and removes the risk.
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