Your monthly report: what is in it and how to read it

Each month, clients on a managed plan receive a short report in plain language. It is deliberately brief: a page or two that tells you what we did, what we found and what is coming up, so you can see what you are paying for and spot anything that needs a decision. This article explains each section.

Requests

Every request from your team during the month, with its priority, when it arrived, when we responded and when it was closed. Any response target we missed is called out and explained. If the same problem keeps coming back, this section says what we are doing about the cause rather than just fixing the symptom again. This is also where you can see whether a particular person or computer is generating a lot of requests, which often points to a training need or a machine that should be replaced.

Support time

How much of the remote support time included in your plan was used, and any time beyond it that was billed, with a line for each piece of work. There should be no surprises here, because the same information appears on your invoice; see How your monthly invoice works.

Health of your systems

Update status for every managed computer, with anything still waiting on a restart or held back deliberately. Microsoft Defender status and any threats found. Disk space, battery health and hardware warnings. Any computer that is offline or has not reported in. Where a computer is nearing the end of its life or cannot run a supported operating system, we say so here well before it becomes urgent.

Backups

Whether every backup ran successfully each day, any failures and what was done about them, and the date of the most recent test restore. If you only read one line of the report, this is the one.

Users and devices

Who joined and who left during the month, with confirmation of when leavers' access was removed, and the current count of users and devices on your plan. Check this against your own knowledge of the team; if someone is missing or should not be there, tell us.

Coming up

License renewals, warranty expiries, planned maintenance, recommended replacements and anything we think you should budget for in the next few months, with rough costs. Nothing here happens without your approval; it is there so decisions are not rushed.

What to do with it

Most months, nothing: a quick read is enough. When something needs a decision, the report says so and we follow up separately. If anything in it is unclear or looks wrong, reply to the email it came with or write to hello@bitnode.tech; the report is for you, and we would rather it asked questions than sat unread.